House matters · Returns

Sending a plate back

Even at a good counter, sometimes a dish goes back — a torn bag, a duplicate order, a cat who has declared, with finality, that scallop is beneath them. Returns for anything ordered from this menu run through Amazon: open Your Orders, choose the item, and follow the return or refund flow. Consumable treats are often refunded without a physical return at all.

Amazon's return window and conditions at the time of your order are the ones that apply; food items can carry their own rules, which the listing states plainly. Refunds land on the original payment method on Amazon's usual schedule.

Our honest guidance before you send anything back: a cat who shrugs at bonito on day one frequently reconsiders by day three — the jar trick in our serving guide has rescued more than one verdict. But a genuinely damaged or wrong item should go back without ceremony; you will get no guilt from this kitchen.

If the flow loops on you, a note to the chef gets a human answer and a pointer to the right Amazon page.